L3 Java Support Engineer
Job Description
Role Overview :
We are looking for an experienced Java L3 Support Engineer to provide advanced technical support for business-critical Java applications. The candidate will be responsible for resolving complex production issues, performing root cause analysis, driving problem management, and ensuring application stability and performance.
Key Responsibilities :
– Provide Level 3 support for Java-based enterprise applications.
– Analyze and resolve complex production incidents within defined SLAs.
– Perform Root Cause Analysis (RCA) and implement permanent fixes.
– Monitor application performance and proactively identify issues.
– Collaborate with development, infrastructure, and business teams to resolve production challenges.
– Support application deployments, release activities, and post-release validation.
– Debug application issues using logs, stack traces, and monitoring tools.
– Handle problem management activities and drive continuous service improvements.
– Participate in on-call support and major incident management.
– Create and maintain support documentation, runbooks, and knowledge articles.
Technical Skills :
– Core Java: Java 8/11/17, Multithreading, Concurrency, Collections, Exception Handling, JVM Memory Management, Performance Tuning.
– Frameworks: Spring Boot, Spring MVC, RESTful Web Services, Hibernate/JPA.
– Databases: SQL (Oracle, MySQL, PostgreSQL, SQL Server), Query Optimization, Database Performance Analysis.
– Middleware & Messaging: Apache Tomcat, WebLogic/WebSphere, Kafka/JMS/MQ.
– Cloud & DevOps: AWS/Azure, CI/CD Tools (Jenkins, GitLab), Docker, Kubernetes.
– Monitoring Tools: Splunk, Dynatrace/AppDynamics, ELK Stack, Grafana, ServiceNow, Jira.
Required Experience :
– 5 – 8 years of experience in Java Application Support and Development.
– Minimum 3+ years in L3 Production Support.
– Experience handling P1/P2 incidents and problem management.
– Strong troubleshooting and debugging skills.
– Experience working in ITIL-based support environments.
Educational Qualification :
– Bachelor’s Degree in Computer Science, Information Technology, or related field.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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