Modern Workplace Support Engineer

Job Description

Responsibilities

• Support Microsoft Modern Workplace Managed Services customers by having expert-level knowledge regarding the following Microsoft O365/M365 products as it relates to the availability, performance, interoperability, and reliability of:
• Exchange Online
• Teams
• SharePoint Online
• Endpoint Manager / Intune
• Other O365/M365 Apps such as Power Automate, Insights, Forms, Planner, Stream, Sway, To-Do, Visio, PowerBi (implementation only), Project Online, etc.
• Work with Engineers and Support Technicians on resolving incidents and problems for customers.
• Design, document, and build solutions for the above-referenced products that meet customer needs around robust, scalable, dependable architecture services conforming to Microsofts established best practices.
• Design and document assessment, migration, and implementation plan to deploy Microsoft 365 solutions and migrate environments to Microsoft 365.
• Serve as the technical expert in one or more M365 / O365 services that can be relied upon by internal resources, customers, and vendors to answer questions and build reference designs.
• Assist with Sales as a Pre-Sales resource to answer customer inquiries and promote the Henson Group Managed Services to potential customers.
• Participate in limited 24×7 On-Call rotation to assist the global client base.
• Perform other duties as required.

Qualification:

• A minimum of 3 years of experience working in IT, preferably in large environments, and at least three years of experience in Microsoft 365 technologies.
• Lead migration projects such as on-premises to Microsoft 365 Tenants (Email, SharePoint, File Storage Migrations)
• Knowledge of tools and best practices required to operate Microsoft 365 Tenants including migration tools, 3rd party tools, and PowerShell.
• Experience analyzing, troubleshooting, and providing solutions for technical issues related to the M365/O365 products.
• Work experience in large international environments.
• Microsoft Expert Certification in at least one of these:
• Microsoft 365 Certified: Enterprise Administrator Expert or
• Microsoft 365 Certified: Exchange Online Specialty or
• Microsoft 365 Certified: Teams Voice Engineer Expert

And at least two of these:

• Microsoft 365 Certified: Fundamentals
• Microsoft 365 Certified: Collaboration Communication Systems Engineer Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Teams Application Developer Associate
• Microsoft Certified: Azure Virtual Desktop Specialty
• Microsoft Certified: Information Protection Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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