IT Operations and Support Officer
Job Description
About the role
As the IT Operations & Support Officer, you will be responsible for delivering first-line
desktop, application and AV support across RMIT UP. You’ll play a key role in maintaining hardware/software environments, troubleshooting issues, and supporting technology-related services both on-site and remotely.
Key responsibilities include
- Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.
- Managing software installation, OS upgrades, and device configurations.
- Delivering remote support to staff/students, including those based offshore.
- Monitoring the service desk queue and providing timely resolution of IT issues.
- Supporting application management, including Canvas, student systems, and
database updates.
- Assisting with training and induction for new staff on IT systems and tools.
You’ll also collaborate with internal teams and external partners, participate in continuous improvement initiatives and support high-level events with on-site technical assistance
About You
To be successful in this position you will need:
- Extensive knowledge of Remote Desktop Tools, Online Collaboration Tools (such as Zoom and MS Teams), and support platforms like ServiceNow.
- Strong expertise in M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, and Intune.
- A customer-focused approach with proven ability to provide a professional and timely support service to diverse stakeholders.
- Excellent organisational and time management skills to meet deadlines and deliver under pressure.
- A proactive and flexible attitude with strong problem-solving skills.
- Commitment to continuous improvement and best practice principles.
Ability to work independently and as part of a team, with a focus on achieving business objectives.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru
