Support Engineer

Job Description

Responsabilities

The SMT Technical Support – Solder Engineers responsibilities include but are not limited to:

• Managing and optimizing solder paste printing processes, including stencil design and screen printer setup.
• Monitoring and maintaining reflow profile parameters to ensure optimal soldering quality.
• Troubleshooting and resolving printing-stage issues, including solder paste deposit, stencil alignment, and print quality.
• Overseeing wave soldering processes and implementing improvements to reduce defects.
• Implementing and utilizing quality tools to identify process issues and maintain production standards.
• Training production employees on proper process procedures and techniques.
• Analyzing process data to identify trends and implement corrective actions.
• Developing and maintaining process documentation and work instructions.
• Supporting new product introduction and process qualification activities.
• Collaborating with production and quality teams to ensure consistent product quality.
• Demonstrating PAI-AIMs solder products on SMT, Wave Solder, Selective Solder, etc. production lines.
• Working with AIM sales associates during product evaluations with customers.
• Responding to customers requesting technical support and evaluating customer needs in a timely manner.
• Providing prompt technical support services, either on-site, or remotely online (Teams/video conference) or over the telephone (WhatsApp, videochat apps, etc.).
• Travelling to customer sites locally or out-of-town to provide Technical Support as required.
• Providing different levels of customer support depending on the complexity of the request, including on-site troubleshooting, process diagnostic and development, process optimization, problem troubleshooting and debugging, and technical training for engineers, technicians and operators.
• Providing weekly activity and trip reports and/or entering reports in the CRM.
• Submitting evaluation and troubleshooting reports such as
• ATRs as needed.
• Relaying product trends and problems as well as customer needs to Divisional President.
• Performing daily work (field and office) in an organized and traceable manner.
• Developing and creating strong technical relationships and opportunities with key customers.
• Maintaining and implementing friendly customer Beta Site for testing of AIM developed products.
• Working with Product Development projects in the PAI-AIM Applications lab as required.

Qualifications

• A minimum of 4-5 years of work experience as a process engineer or other relevant role in the electronics manufacturing assembly industry.
• Bachelors degree in Electronics, Chemical Engineering, Manufacturing Engineering, or related field.
• Fluency in English is mandatory.
• Relevant experience from Multinational Corporation (MNC) running electronic assembly lines for an EMS provider or OEM.
• In-depth knowledge of solder paste characteristics, behavior, and application methods.
• Strong expertise in stencil design, screen printing processes, and printer equipment.
• Comprehensive understanding of reflow soldering processes and profile optimization.
• Demonstrated experience with wave soldering processes and related troubleshooting.
• Proficiency with quality tools and statistical process control methods.
• Proven ability to identify, diagnose, and resolve process-related issues.

Are you interested in this position?
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