Development Manager
Job Description
Responsibilities
1. End-to-End Merchant Journey Management
Manage the complete merchant lifecycle, from onboarding and activation to training, support, engagement, retention, and continuous growth, ensuring a seamless merchant experience.
2. Business Operations Oversight
Oversee daily business operations, ensuring operational processes, SOPs, workflows, and service standards are effectively implemented and continuously improved.
3. Revenue Ownership & Growth Strategy
Drive revenue growth by developing strategies to increase merchant acquisition, activation, transaction volume, retention, and commercial opportunities.
4. Team Management
Lead, coach, and develop the onboarding, support, training, and sales operations teams while fostering a high-performance, customer-focused culture.
5. Sales & Partnership Support
Collaborate with the sales team and strategic partners to support merchant acquisition, business development, and successful project delivery.
6. Client Relationship & Retention
Build strong relationships with merchants and partners, improve customer satisfaction, and implement initiatives to strengthen long-term retention and platform adoption.
7. Product Roadmap & Market Alignment
Work closely with the Product and Technology teams to align product enhancements with market trends, merchant feedback, and business priorities.
8. Process Improvement & Business Reporting
Monitor business performance, prepare management reports, track key operational metrics, and drive continuous process and service improvements.
Required Skills and Experience
· Experience in client success, business operations, sales operations, payment solutions, fintech, banking, SaaS, or merchant services.
· Strong understanding of customer lifecycle management and business operations.
· Ability to manage onboarding, training, support, client success, and sales coordination effectively.
· Strong commercial thinking with the ability to create revenue strategies and identify growth opportunities.
· Good leadership skills with experience managing cross-functional teams.
· Strong communication, presentation, negotiation, and stakeholder management skills.
· Able to solve problems quickly and manage escalations professionally.
· Comfortable working in a fast-paced environment with multiple merchants, partners, and internal teams.
· Good reporting, planning, documentation, and process improvement skills.
· Ability to work closely with product and technology teams to translate market and customer needs into product improvement opportunities.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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