Customer Care Executive

Job Description

This roles primary function is retaining customers and building long term relationships.

The core responsibilities in this role include:

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

The successful candidate will have

• Previous working experience in a similar role (customer service/ administration/ account management)
• Is experienced in customer retention
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• Outstanding verbal and written communication skills

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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