Customer Care Specialist

Job Description

Key Responsibilities:

• Respond to incoming customer calls in a professional, courteous, and empathetic manner
• Assist customers with account-related questions, service inquiries, and issue resolution
• Utilize available tools, systems, and resources to provide accurate information and achieve first-call resolution whenever possible
• Research and resolve customer concerns while maintaining a positive customer experience
• Document customer interactions and update records as needed
• Develop and maintain knowledge of company products, services, and operational processes
• Communicate effectively with customers and internal teams to ensure timely issue resolution
• Meet established performance metrics related to quality, productivity, customer satisfaction, attendance, and schedule adherence
• Perform additional duties and responsibilities as assigned

Requirements

• High School diploma or GED equivalent
• Minimum of 1 year of customer service experience; call center experience preferred
• Strong verbal and written communication skills
• Proficiency with computers and the ability to efficiently navigate multiple systems and applications, including Microsoft Office
• Strong problem-solving abilities and attention to detail
• Ability to handle a high volume of customer interactions in a fast-paced environment
• Strong interpersonal skills with the ability to build rapport with diverse customer populations
• Bilingual English/Spanish skills are a plus

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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