Customer Care Executive

Job Description

Responsibilities
• Respond to customer inquiries through phone calls, emails, chat, or other communication channels.
• Provide accurate information regarding products and services.
• Handle customer complaints professionally and resolve issues promptly.
• Record customer interactions and maintain accurate customer records.
• Follow up with customers to ensure their concerns have been resolved.
• Escalate complex issues to the appropriate team when necessary.
• Maintain high standards of customer service and professionalism.
• Coordinate with internal teams to ensure the timely resolution of customer requests.
• Meet individual and team performance targets.

Required Skills
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer service skills.
• Good listening and problem-solving abilities.
• Positive attitude with a willingness to learn.
• Basic computer knowledge (MS Office, Email, Internet).
• Ability to multitask and work in a fast-paced environment.
• Strong organisational and time management skills.
• Ability to work independently as well as in a team.

Educational Qualification
• Any Bachelor’s Degree or Diploma.
• Fresh graduates are welcome to apply.

Preferred Qualifications
• Prior customer service or call centre experience is an added advantage.
• Knowledge of CRM tools is a plus (not mandatory).

What We Offer
• Comprehensive training and career development.
• Friendly and supportive work environment.
• Growth opportunities based on performance.
• Performance incentives (as applicable).

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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