Admissions Coordinator

Job Description

Responsibilities:

• Enrollments: Review and assess participant applications, ensuring eligibility criteria are met and admissions processes are executed in a timely and accurate manner.
• Participant Communication: Serve as the primary point of contact for participant inquiries related to enrollment, course access, payment processing, refunds, deferments, and certificates. Respond to these queries promptly and with clear information.
• Coordination with Cross-Functional Teams: Work collaboratively with Marketing, Finance, Sales, and other departments to resolve participant issues, ensuring seamless coordination between teams. Help maintain consistency and quality of service across all touchpoints.
• Meet KPI Requirement: Meet the defined thresholds for key customer-impacting KPIs like QA, CSAT, SLA.
• Dynamic Environment Management: Ability to excel in a fast-paced, ever-changing work environment, demonstrating flexibility and a positive, problem-solving attitude.

Qualifications and Skillset:

• Educational Background: A Bachelor’s degree in a relevant field is preferred.
• Experience: Proven experience in admissions, student support, or a similar administrative role within the education sector is highly advantageous. Prior experience with educational technology or in an EdTech company will be a bonus.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Must be detail-oriented and able to handle sensitive student information with care.
• Communication: Excellent verbal and written communication skills are a must, as this role involves constant interaction with students, internal teams, and other stakeholders. Bilingual proficiency (English and Spanish) is required.
• Technology Proficiency: Proficient in Microsoft Office, especially Excel and Word. Strong knowledge of Excel is required for reporting and reconciliation requirements received from partners. Familiarity with Learning Management Systems (LMS) and CRM platforms is a plus.
• Independence: Ability to work independently while maintaining open and clear communication with the team. Experience working remotely is a plus.
• Multitasking: Demonstrated ability to handle multiple responsibilities at once while maintaining high productivity and accuracy.
• Customer Service Experience: Prior experience in live chat, email support, or outbound calling roles is ideal for handling participant interactions effectively

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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