Account Manager

Job Description

Responsibilities :

Strategic Account Management:

• Develop the overall strategic direction for designated key accounts.
• Devise detailed account-specific strategies to maximize business volumes, considering client satisfaction, retention, and profitability. Create account-specific business plans and roadmaps.
• Develop and execute an ABM (Account Based Marketing) strategy that aligns with the company’s overall marketing and sales objectives.
• Leverage ZEISS workflow solutions & x SBU collaborations to create value for customers through their patient’s journey.

Customer Relationship Management:

• Establish and maintain robust relationships with key accounts
• Understand customer needs, challenges, and objectives to deliver tailored solutions.
• Act as the primary contact for escalated customer issues.
• Position ZEISS as the preferred strategic partner for key accounts.

Business Development:

• Identify cross-sell and upsell opportunities within key accounts.
• Collaborate with business development, marketing & customer service teams to expand the company’s presence within these accounts.
• Pivot to new business models to grow recurring business from key accounts.

Contract and Negotiation:

• Oversee contract negotiations and renewals with key accounts.
• Ensure that agreements align with the company’s goals and profitability targets.

Data Analysis:

• Utilize data and analytics to monitor and measure account performance.
• Make data-driven decisions to enhance client satisfaction and financial outcomes.

Risk Management:

• Identify potential risks within key accounts and develop mitigation strategies.
• Stay informed about industry trends and market dynamics that may impact key accounts

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