Key Account Manager

Job Description

Responsibilities

• Own the technical relationship for assigned enterprise customers throughout the customer lifecycle.
• Lead customer onboarding, implementation, configuration, and deployment activities.
• Drive successful product adoption by educating customers on platform capabilities and best practices.
• Understand customer environments, business goals, and technical requirements to recommend optimal solutions.
• Support API integrations, SSO (SAML/OAuth), SCIM provisioning, and other technical implementations.
• Troubleshoot complex product issues and coordinate with Engineering for timely resolution.
• Act as the customer’s trusted technical advisor and advocate internally.
• Conduct technical health checks, implementation reviews, and technical QBRs.
• Monitor customer health, product usage, and adoption metrics to proactively identify risks.
• Collaborate with Product, Engineering, Customer Success, and Sales to improve customer outcomes.
• Document customer environments, implementation plans, technical issues, and resolutions.
• Identify opportunities to improve customer adoption and support commercial teams during renewals by demonstrating technical value.

Experience:

• 4-7 years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Implementation Consulting, Technical Support, or similar customer-facing technical roles within a B2B Enterprise SaaS product company.
• Mandatory experience working in a fast-paced startup environment.
• Must have worked as an Individual Contributor (IC), independently managing customer accounts and technical engagements.
• Must have experience supporting US-based enterprise customers and be comfortable working EST (US Eastern Time) shifts.
• Experience managing enterprise customer accounts across onboarding, implementation, product adoption, and ongoing technical support.
• Strong understanding of REST APIs, JSON, Webhooks, SSO (SAML/OAuth), and SCIM.
• Experience working with cloud technologies such as AWS, Azure, or GCP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with both technical and business stakeholders.
• Ability to manage multiple customer implementations simultaneously.

Tools Required:

• Jira, HubSpot (or equivalent CRM), Postman
• REST APIs, JSON, Webhooks
• SSO (SAML/OAuth), SCIM
• SQL (basic understanding preferred)
• Zoom, Slack, Microsoft Teams
• Browser Developer Tools and log analysis

Preferred Background

• Experience in SaaS Management, IT Operations, Identity & Access Management, Security, Procurement Tech, or Enterprise SaaS.
• Exposure to enterprise IT environments and customer-facing technical consulting.
• Customer-first mindset with strong ownership and execution skills

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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