System Analyst

Job Description

Key Responsibilities

Operations & Support

• Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on system issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and the Government Technology Agency

Governance & Data Management

• Ensure data quality, integrity, and proper usage across the system
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Drive data quality, reporting, and analytics to support policy-making and operational insights

Enhancements & Documentation

• Recommend continuous improvements
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles

Requirements

• Minimum 3 years of relevant experience
• Degree in Computer Science or related field
• Experience working with government agencies preferred
• Strong analytical, troubleshooting, and stakeholder management skills
• Ability to manage vendors and support service delivery in an SLA-driven environment
• Proficiency with requirements management tools (e.g., JIRA, Confluence)
• Prior experience independently managing IT projects within a government agency, either as a Project Manager or in a double-hatting Business Analyst/Project Manager capacity
• Proficiency in frontend web development using ReactJS, JavaScript, HTML5, and CSS3, with experience collaborating with business users, UX designers, and developers to deliver responsive, accessible, and maintainable web applications

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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