IT Systems Support
Job Description
Your new role
As an IT Systems Support Analyst, you will be the first point of contact for users across the business, providing Level 1 and Level 2 support across hardware, software and business applications. While user support will form a core part of the role, you will also gain exposure to ERP systems, reporting and broader business processes, making it an ideal opportunity for someone looking to expand beyond a traditional support position.
Your responsibilities will include:
- Providing Level 1/2 support across hardware, software and business applications.
- Supporting Windows, Microsoft 365 and Active Directory environments.
- Managing user onboarding, offboarding and device provisioning.
- Troubleshooting desktops, laptops, printers and mobile devices.
- Assisting with ERP and business system support.
- Supporting internal stakeholders with system-related issues and process improvements.
- Contributing to IT projects and continuous improvement initiatives.
What you’ll need to succeed
- Experience supporting Windows and Microsoft 365 environments.
- Exposure to Active Directory and user administration.
- Experience or exposure to working with an ERP system.
- Basic SQL knowledge or exposure to databases and reporting.
- Completed tertiary qualifications in Information Technology or a related discipline.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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