Technical Account Manager
Job Description
This is a deeply strategic role. You’ll learn each customer’s business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.
You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.
- Own your portfolio of accounts
You’ll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you’ll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.
- Onboard new customers
You’re their first real partner at Modash after Sales handover. You’ll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.
- Collaborate across the company
You’re the voice of the customer internally. You’ll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.
Requirements
- 2+ years in Account Management, Customer Success, or a similar customer-facing technical role
- Comfortable with APIs, integrations, and data flows — you might not code, but you understand how systems connect
- Clear communicator in writing and on calls; organized and great at follow-through
- You think ahead and build plans with customers rather than just reacting
- You take ownership and keep moving when things get hard
Nice-to-haves
- Experience in creator data or influencer marketing
- Familiarity with tools like Vitally, Intercom, or Stripe
- Some coding experience (scripts, SQL, reading code)
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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