ServiceNow Integration & Infrastructure Specialist

Job Description

Key Responsibilities:

• Design, implement, and maintain integrations between ServiceNow and external systems.
• Install, configure, upgrade, and troubleshoot ServiceNow MID Servers.
• Monitor and ensure the health, performance, and availability of MID Servers across environments.
• Design and support secure authentication and authorization mechanisms, including SSO implementations.
• Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory.
• Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies.
• Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange.
• Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers.
• Manage and support integrations with Google Cloud Platform (GCP) services.
• Troubleshoot integration and infrastructure-related issues and perform root cause analysis.
• Ensure compliance with security, governance, and infrastructure standards.
• Create and maintain technical documentation, architecture diagrams, and operational procedures.
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in integration and infrastructure support within enterprise environments.
• Hands-on experience with ServiceNow MID Server installation, configuration, and administration.
• Strong knowledge of Google Cloud Platform (GCP) services and infrastructure.
• Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC.
• Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers.
• Experience developing and troubleshooting REST and SOAP API integrations.
• Experience with LDAP, Active Directory, and identity management solutions.
• Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting.
• Strong analytical, troubleshooting, and problem-solving skills.
  

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow Integration Hub and Discovery.
• Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus.
• Experience with cloud security and identity/access management concepts.
• Familiarity with DevOps and CI/CD practices.
• Experience working in Agile/Scrum environments.
  

Are you interested in this position?
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