Senior Manager

Job Description

How You’ll Do It

Lead Day-to-Day Underwriting Operations

• Own team adherence to service levels, underwriting guidelines, and quality standards; proactively surface and resolve operational bottlenecks before they escalate.
• Serve as the primary internal escalation point for complex submissions, risk evaluations, and underwriting judgment calls within the team.
• Manage workload distribution and capacity across the team to maintain SLA performance during volume fluctuations or staffing changes.
• Oversee training and SOP currency; ensure team members are up to date on appetite, product changes, pricing models, and industry developments.

Develop Underwriting Talent

• Directly manages a team of underwriters that may include senior individual contributors, Team Leads, and/or other managers depending on organizational structure.
• Coaches and develops team members with a focus on building independent decision-making, accountability, and technical proficiency — creating the conditions for others to operate with greater autonomy over time.
• Partners with the People team and the Director throughout the full team member lifecycle, including performance management, coaching plans, hiring, and offboarding.
• Identifies hiring needs and leads recruiting for high-quality underwriters; shapes team composition with a view toward future capability needs.

Execute on Operational Process and Improvement

• Identify, develop, and implement process improvements that drive efficiency, underwriting quality, and conversion within the team.
• Gather feedback from underwriters and internal partners to surface operational gaps; bring forward well-scoped recommendations to the Director.
• Provide reporting and performance data to the Director and leadership; use data to frame team results and highlight trends requiring action.
• Support implementation of new underwriting tools, best practices, and product or pricing changes as directed by the Director and cross-functional partners.

Support Partner and Stakeholder Relationships

• Serve as an operational point of contact for partner agents on day-to-day underwriting matters, escalating relationship-level issues to the Director as appropriate.
• Partner with Business Development to support retention and partner engagement at the team level.

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