Senior Digital Business Analyst

Business Intelligence Analyst
Remote
July 2, 2026
Full Time
Application ends: October 1, 2026
Apply Now

Job Description

Description

This role will work across Digital, Product, Operations, Marketing & Technology to translate business needs into user stories, insights, and leadership-ready deliverables. Ideal candidates are strong communicators, highly organized, and experienced in Agile delivery within digital product environments bringing customer facing mobile experiences to life. Key Responsibilities:

  • Translate meetings and stakeholder input into clear user stories, requirements, and acceptance criteria
  • Manage and maintain JIRA backlogs and documentation in Confluence
  • Support Agile ceremonies: PI planning readiness, sprint planning, backlog grooming, demos
  • Analyze digital performance and build dashboards (e.g. Tableau)
  • Support Zoom meeting coordination, summarization and translation of notes to stories
  • Measure impact using CSAT/MSAT, adoption, and growth metrics
  • Create & support leadership-ready PowerPoint materials and storytelling artifacts

Work across a portfolio of initiatives such as:

  • Customer retention and relationship deepening
  • New-to-bank acquisition and storefront growth
  • Digital onboarding/KYC simplification
  • Digital experience and storefront redesign
  • New product launches and rewards capabilities
  • Emerging capabilities like merchant-funded offers and new savings products

Requirements

  • 2-4+ years of Business Analyst experience (banking, fintech, or another regulatory constrained digital product environment preferred)
  • Strong communicator and storyteller
  • Self-starter who thrives in ambiguity
  • Highly organized, detail-oriented, and delivery-focused

Strong experience with:

  • Agile/Scrum methodologies and delivery ceremonies
  • JIRA (user stories, backlog management)
  • Confluence (documentation)
  • Tableau (reporting/visualization)

Proven ability to:

  • Independently turn meeting notes into high-quality user stories
  • Support end-to-end Agile delivery
  • Work across technical and business stakeholders

Digital experience required:

  • Supporting launches/enhancements of customer-facing experiences
  • Measuring success via CSAT/MSAT, adoption, growth, engagement

Preferred:

  • Digital banking/channels/marketing analytics experience
  • Exposure to customer acquisition, engagement, or retention initiatives
  • Experience in fast-paced, cross-functional environments

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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