Senior Customer Specialist

Job Description

Responsibilities

• Proactively hunt and engage net-new customers through outbound prospecting activities including cold calling, email outreach, account mapping, and customer discovery conversations. 
• Generate qualified cloud opportunities through proactive outbound hunting and customer discovery activities, enabling downstream sales teams to accelerate pipeline conversion and revenue growth. 
• Execute high-volume outbound activities daily to build, manage, and grow a healthy sales pipeline across assigned territories and industries. 
• Identify customer pain points, business challenges, and digital transformation opportunities to position relevant cloud and technology solutions. 
• Conduct discovery conversations with business and technical decision makers to understand current environments, cloud maturity, business priorities, and potential solution fit. 
• Qualify leads based on business needs, technical requirements, buying signals, and opportunity potential before transitioning opportunities to downstream sales teams. 
• Drive pipeline generation aligned to defined KPIs including talk time, outbound activities, opportunity creation, and pipeline contribution targets. 
• Develop strategic account penetration plans to maximize customer engagement and uncover whitespace opportunities within assigned accounts. 
• Maintain accurate CRM hygiene, activity tracking, pipeline updates, and opportunity documentation. 
• Collaborate closely with internal stakeholders including technical specialists, sales teams, partner ecosystems, and operations teams to accelerate opportunity progression. 
• Stay updated on cloud technologies, industry trends, competitive landscape, and emerging digital transformation initiatives. 
• Demonstrate strong sales discipline, resilience, urgency, and adaptability in a highly target-driven environment. 
• Contribute ideas and recommendations to improve outreach strategies, pipeline generation effectiveness, operational efficiency, and customer engagement models. 
• Any other duties and responsibilities assigned by management from time to time within your category of employment. 

Who are we looking for?

• Excellent communication skills, both written and verbal. 
• Minimum academic qualification: Diploma or Degree in IT, Computer Science, Business, Engineering, or related disciplines. 
• Minimum 2–3 years of experience in B2B outbound sales, inside sales, demand generation, sales development, business development, or cloud sales environments. 
• Proven experience in outbound prospecting, cold calling, lead qualification, pipeline generation, and opportunity creation. 
• Strong hunter mentality with demonstrated ability to consistently meet or exceed outbound sales and pipeline generation targets. 
• Comfortable operating in highly KPI-driven and activity-based sales environments. 
• Strong interest and understanding of cloud technologies, digital transformation, and enterprise technology solutions. 
• Ability to engage confidently with business stakeholders, IT leaders, and decision makers through consultative and value-based conversations. 
• Excellent stakeholder management, presentation, negotiation, and communication skills. 
• Strong analytical thinking and problem-solving capabilities. 
• Ability to work independently while collaborating effectively within cross-functional and regional teams. 
• Cloud certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, or equivalent certifications will be an added advantage. 
• Experience in SMB or mid-market customer acquisition environments is highly preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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