Specialist

Job Description

Responsibilities:

• Implement and enhance SOPs for customer service and operations
• Monitor SLA performance and service quality (OPCS)
• Handle escalated and complex client issues while ensuring timely resolution
• Provide client support and manage inquiries across accounts, products, and platforms
• Oversee and manage deposits, withdrawals, KYC, and documentation while leading and supervising the team

What We’re Looking For:

• Strong communication skills with the ability to handle customer interactions professionally
• Proven experience in Customer Service/Operations/QAQC/ Policy Making/ SOP
• Experience in theFintech industry and leading or supervising a team
• Ability to multitask in a fast-paced environment, with basic knowledge of financial operations or KYC as an advantage
• Open for working on 24/5 shift and fully on site

What We Offer:

• Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
• Competitive remuneration package (Basic salary + fixed transport allowance + shift allowance)
• Career and personal growth

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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