Job Description
Responsibilities
- Manage end-to-end client onboarding, account setup, maintenance and funding processes.
- Process withdrawals and internal transfers accurately and on time.
- Perform client verification and KYC checks to ensure compliance and timely account activation.
- Set up and support Introducing Broker (IB) and partner accounts with accuracy and responsiveness.
- Collaborate with Customer Support, Compliance, Finance and IT teams to resolve account or transaction issues.
- Update and maintain payment and account systems to ensure smooth operations and data accuracy.
- Handle other operational duties as assigned by management.
Qualifications and Skills
- Bachelor’s degree in Business, Finance, Economics or a related field.
1–2 years of experience in operations, payments, or onboarding within fintech or financial services. - Good understanding of financial products, trading platforms, and client lifecycle processes.
- Excellent English and Mandarin communication skills. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
- Strong attention to detail with good analytical and problem-solving skills.
- Proficient in Microsoft Office, familiarity with CRM, KYC or payment systems is an advantage.
- A team player who is adaptable and able to work under pressure with minimal supervision.
- Willing to work on 3-rotation-shifts with flexible hours, including weekends or public holidays when needed.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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