System Operations Specialist

Job Description

Responsibilities:

1. Product Testing & Localization

• Work with the Shanghai product team to conduct local product testing, covering app functions, payment flows, disbursement/repayment processes, SMS/OTP and other localization touchpoints; provide timely feedback on issues and local adaptation suggestions
• Participate in User Acceptance Testing (UAT) before product launch to ensure the product runs smoothly in the local environment (local devices, networks, payment channels, language)
• Follow up on localization-related product adjustments (e.g. Bahasa Melayu copy, local payment channels, local compliance disclosures); coordinate HQ and local resources to drive implementation

2. Competitive Research

• Continuously track local and regional competitors in Malaysia — product updates, feature changes, campaign strategies, fee structures, etc.; regularly produce competitive research reports for the Shanghai team
• Personally download, register and experience competitor products; document their full user journey (application, disbursement, repayment, collections) to provide first-hand research material
• Monitor local market trends, regulatory developments and industry news, and share them with the HQ team promptly

3. Local Campaign Execution

• Own the local execution of operational campaigns designed by the Shanghai team, including campaign launch, local channel coordination, material localization and results tracking
• Liaise with local vendors, channels and partners to coordinate campaign-related local resources
• Collect local feedback on campaigns and support HQ in optimizing campaign plans

Preferred

• Operations or customer service experience with credit products (cash loans, BNPL, etc.)
• Language: Fluent in Chinese, English and Bahasa Melayu for work communication (trilingual proficiency is mandatory) — able to communicate seamlessly in Chinese with the Shanghai team, and in Bahasa Melayu / English with local teams and users
• Experience building and managing customer service teams; familiar with service processes, quality management and complaint data analysis
• Strong execution, attention to detail, and the ability to independently drive local initiatives to completion
• Excellent communication and cross-team collaboration skills; comfortable with high-frequency collaboration with a remote HQ team

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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