Senior Contact Center Support Engineer

Job Description

Senior Contact Center Support Engineer (L2)

Genesys Engage Framework

Configuration Server, Message Server, Stat Server

SIP Server, T-Server, URS

Genesys Voice Platform (GVP)

Composer, Pulse, WDE

CTI and Contact Center Technologies

SIP/VoIP Fundamentals

Nice to Have Skills:

Outbound Contact Center (OCS)

Salesforce/CRM Integrations

REST APIs

Splunk, Grafana, Dynatrace/AppDynamics

AWS/Azure Cloud Knowledge

Verint/WFM Integration

Scripting (PowerShell, Python, Shell)

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