IT Support Officer – Level 2

Job Description

The Position

In this role, you will provide intermediate level desktop and helpdesk support to CEA staff and management. Monitor and manage outstanding support requests, ensuring timely closure of issues, or escalation where required

Key Responsibilities:

• Provide intermediate level helpdesk and desktop support to all staff in a professional manner.
• Assist with allocation of some support calls in a HelpMaster ticket system, in accordance with management defined guidelines.
• Rollout of desktop systems and software.
• Assist Systems Administrator with day to day tasks.
• Assist with configuration/troubleshooting of networking equipment.
• Troubleshoot intermediate problems – software and/or hardware.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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