Support Engineer

Job Description

Responsibilities

• Being a Customer Champion: Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
• Mastering the Network Maze: Tackling and conquering complex incidents involving IPSEC, SSL/Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be key!
• Collaborating with the Best: Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.
  

What Makes You a Great Fit?:

• You bring 4+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
• You speak the language of networks fluently, ideally holding a CCNA Enterprise or Service Provider level certification.
• You’re a Cisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls.
• Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease.
• You’re familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG.
• You possess a deep understanding of the core principles of Ethernet, TCP/IP routing, Policy-based routing, IPsec/SSL/Open VPN, and VRFs.
• You have a proven track record of slaying network problems and finding effective resolutions.
• You’re a consummate professional in all your client interactions.
• You’re an innovative thinker, bringing a positive, proactive attitude and thriving on change.
• You excel in our fast-paced, agile environment, where critical thinking and sharp problem-solving are your superpowers.
• You’re a self-starter, ready to take ownership and drive solutions.
• Bonus points if you have experience providing sales support in complex network environments and if you speak additional languages!
  

Behaviours We Value

• You’re a time-management maestro and possess natural leadership qualities.
• You’re a task terminator, seeing every mission through to completion.
• Your attention to detail is laser-sharp, delivering accuracy at the highest level.
• Problem-solving is your passion, and you tackle challenges head-on.
• You’re a prioritization pro, effectively managing tasks and aligning with stakeholders.
• You’re a team player, collaborating effortlessly across departments.
• You bring a positive forcefield to every challenge, consistently striving for excellence.
• Your interpersonal and communication skills are top-notch.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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