Project Manager

Job Description

Responsibilities
Project Leadership

• Lead multiple concurrent enterprise SaaS implementation projects from kickoff through stabilization.
• Develop and manage project plans, schedules, milestones, scope, risks, and customer deliverables.
• Coordinate internal and customer teams to ensure projects are delivered on time, within scope, and aligned to business objectives.

Customer Engagement

• Serve as the primary project management contact for assigned customers, building trusted relationships with stakeholders.
• Facilitate project meetings, establish clear expectations, communicate progress, and drive timely decisions.
• Proactively identify, communicate, and escalate project risks, issues, and dependencies.

Project Governance

• Prepare customer status reports, executive updates, and Steering Committee presentations.
• Maintain project documentation, RAID logs, action trackers, and implementation artifacts across project management platforms.
• Track project milestones and ensure deliverables and phase exit criteria are completed.

Continuous Improvement

• Execute a standardized implementation methodology to deliver predictable, high-quality customer outcomes.
• Capture lessons learned and identify opportunities to improve delivery through standardization, automation, and best practices.

What Success Looks like:

• Deliver projects on time, within scope, and aligned to customer business objectives.
• Earn the trust of customers through proactive communication and strong execution.
• Drive high customer satisfaction throughout the implementation lifecycle.
• Successfully manage multiple concurrent implementations.
• Contribute ideas that improve delivery methodology and customer experience.

Education & Experience

• Bachelors degree in Business, Information Systems, Supply Chain, Project Management, or a related field preferred.
• 1+ year of experience leading enterprise SaaS implementations, consulting engagements, or customer-facing project management initiatives, including managing multiple concurrent projects.
• Strong understanding of project management principles, including scope, schedule, risk, issue, and stakeholder management.
• Comfortable leveraging AI productivity tools (e.g., Microsoft Copilot, ChatGPT) to improve planning, documentation, reporting, and meeting effectiveness.
• Proficiency with Microsoft Office and project management tools such as Microsoft Project, Jira, Confluence, or similar platforms.
• Experience working with global customers and geographically distributed teams.
• Familiarity with change management and customer adoption best practices.
• Experience in Service Supply Chain, Asset Management, or Enterprise Software implementations is a plus.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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