Management Program Specialist

Job Description

Duties And Responsibilities

Hiring Pipeline & Workforce Ramp Tracking

• Track FTE demand signals across verticals (CS, KYC, FinCrime, PayOps).
• Monitor hiring pipeline health vs forecast requirements.
• Identify hiring shortfalls or ramp delays.
• Maintain visibility of onboarding timelines vs capacity plan.
• Escalate workforce supply risks to WFM leadership.
  

Position Management & Workday Governance

• Position Lifecycle Management
• Create and manage positions aligned to approved FTE plans.
• Ensure all job requisitions map directly to validated capacity requirements.
• Monitor open requisitions to prevent over-hiring or duplicate positions.
• Maintain a lean and accurate headcount view in Workday.
  

Requisition Governance

• Validate that all new job requisitions are backed by an approved capacity plan.
• Reconcile Workday headcount vs workforce plan on a monthly basis.
• Identify discrepancies between planned and actual open roles.
• Ensure no hiring proceeds without formal capacity validation.
  

Financial Discipline

• Align Workday position count with budget envelope.
• Prevent structural headcount drift.
• Support Finance reconciliation of workforce plans.
  

Workplace & Infrastructure Coordination

• Track seat capacity and hub readiness for workforce ramp.
• Identify physical capacity bottlenecks.
• Maintain workforce distribution visibility across sites.
  

Outsourcing & Vendor Ramp Monitoring

• Track vendor headcount ramp vs capacity plan.
• Monitor onboarding timelines for BPO partners.
• Flag misalignment between vendor capacity and demand.
• Support coordination between Vendor Management and WFM.
  

Capacity Governance Support

• Maintain structured documentation of workforce ramp plans.
• Support monthly and quarterly capacity governance forums.
• Prepare tracking dashboards for leadership reviews.
• Ensure alignment between Planning, TA, Finance, and Workday data.
  

Risk Identification & Escalation

• Identify early indicators of workforce supply risk.
• Quantify ramp gaps (FTE shortfall vs plan).
• Escalate hiring delays or position misalignment.
• Support mitigation tracking.
  

Data Integrity & Reporting

• Maintain structured workforce tracking models.
• Validate consistency across TA, Planning, Finance, and Workday.
• Ensure reporting reflects latest locked forecasts.
• Support automation initiatives in capacity tracking.
  

Qualifications

Experience

• 2–4 years in Workforce Management, Capacity Planning, Talent Operations, or Program Management.
• Experience working with HR systems (Workday preferred).
• Exposure to hiring pipeline or headcount governance.

Are you interested in this position?
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