Junior IT Specialist

Job Description

Responsibilities:

• Provide on-site and remote desk side support for end users in an enterprise environment.
• Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
• Assist with system imaging, deployment, and configuration using tools such as SCCM and Intune.
• Support user account setup, password resets, and access management in Active Directory and Microsoft 365.
• Troubleshoot issues related to network connectivity, AVD (Azure Virtual Desktop) sessions, BitLocker encryption, and KVM switch connections.
• Assist with Intune Mobile Device Management (MDM) enrollment and compliance.
• Document work performed in the IT ticketing system and escalate complex issues when necessary.
• Provide user support for Microsoft Office Suite and standard business applications.
• Help maintain IT asset inventory and ensure accurate tracking of equipment.
• Support printer installation and configuration.
• Perform system updates and patching under supervision.
• Communicate clearly with end users to resolve issues efficiently and professionally.
• Follow IT security and operational procedures at all times.
• Participate in team meetings and contribute to process improvements.
  

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of experience providing IT or help desk support in an enterprise environment.
• Basic understanding of Windows OS, Active Directory, Microsoft 365, Intune, and networking fundamentals.
• Preferred certifications: CompTIA A+, IT Fundamentals+, or equivalent.

Are you interested in this position?

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