IT Service Desk Specialist

Job Description

Requirements

• Experience in Helpdesk, Service Desk, IT Support, or Internal User Support
• Experience with Windows and macOS user support
• Experience with Active Directory: user accounts, groups, password resets, and access management
• Experience with Atlassian tools, such as Jira, Jira Service Management, or Confluence
• Basic knowledge of Microsoft 365, including Outlook, Teams, and user account support
• Basic understanding of hardware, peripherals, and office equipment
• Basic understanding of Wi-Fi, VPN, and common connectivity issues
• English and Russian language skills; Estonian would be an advantage
• Clear communication, attention to detail, and willingness to learn Would be an advantage:
• Basic knowledge of Entra ID / Azure AD
• Experience with Google Workspace administration
• Experience with MDM or endpoint management tools
• Experience with remote support tools, such as TeamViewer or AnyDesk
• Basic knowledge of IT asset management
• Awareness of basic IT security practices, such as MFA, password policies, and access control
  

Job Description:

IT Service Desk Specialists support internal employees with daily IT-related requests and act as the first point of contact for internal IT support.

Key responsibilities:

• Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels
• Support local and remote employees with IT-related issues
• Assist with account and access management
• Support Microsoft 365, Atlassian tools, and other internal systems
• Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues
• Set up workplaces for new employees and support onboarding/offboarding processes
• Prepare, issue, track, and return IT equipment
• Install and configure software
• Escalate complex technical requests to other IT team members
• Update internal IT guides and documentation

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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