IT Infrastructure specialist

Job Description

We will trust you with:

• Provide 2nd and 3rd level support for hardware, software, and networking issues in a corporate environment
• Troubleshoot and resolve IT-related issues for employees, including desktops, laptops, thin clients, printers, mobile devices and network equipment
• Assist in the setup, configuration, and deployment of workplace technology, like workstations, network equipment, mobile devices, meeting room equipment and a lot more
• Collaborate with the team & IT teams to identify areas for process improvement and implement solutions that enhance workplace services
• Maintain equipment and software inventory
• Develop and maintain documentation for IT processes, procedures, and user manuals
• Stay up to date with the latest technology trends and recommend improvements to workplace services
• Provide training and support to employees on IT tools and resources
• Ensure compliance with company policies and security protocols relating to IT systems
• Coordinate 1st level IT ServiceDesk delivery by providing documentation and trainings
• Coordinate and cooperate with IT partners for task realization and problem solving
  

We expect from you:

• College education or bachelor’s degree in information technology, Computer Science or related field (or equivalent experience), or 2+ years of IT support experience, preferably in a workplace services or corporate environment
• Knowledge of Microsoft Windows operating systems, as well as common business applications and Microsoft/Office 365 products platform
• Desirable experience in Active Directory Services (DNS, DHCP, GPO) and Office 365 administration
• Familiarity with networking concepts like WAN, LAN, Wi-Fi, VLAN and troubleshooting techniques
• Problem-solving skills and the ability to work under pressure and cooperate between different IT teams for solution finding
• Fluent knowledge of English and excellent Estonian verbal and written communication skills, with a focus on customer service
• Knowledge of different types of scripting languages, such as PowerShell, for solving tasks is desirable

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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