IT Application Support Analyst
Job Description
Key Responsibilities
* Provide L1/L2 support for applications in Equities business.
* Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change management, ensuring a stable operating environment for the applications.
* Morning and weekend checks – in conjunction with regional teams ensuring system readiness for the start of day and start of week
* Monitoring – use and continual improvement monitoring tools
* Work with counterparts regionally/globally and ensuring there is a common/collective approach to issues/problems
* Relationship Management – build partnership with key stake holders
* DR/BCP Drill – coordinate and participate BCP and DR events
* Stability initiatives and operational excellence within environment
* Assist in the automation of repetitive tasks
* Operate in a ‘follow the sun model’ to ensure issues are resolved
Technical & Behavioral Competencies
Technical
* Bachelor’s degree or equivalent
* Ability to manage application platforms in Linux and Windows environment
* Technologies: FIX Protocol, Linux, Wintel, Perl/Shell scripting, and RMDBS
* Understanding of following Tools: Geneos, Dynatrace, ServiceNow, JIRA, Confluence
* Experience in Agile methodology
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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