IT Suppport Engineer

Job Description

Responsibilities

• Provide L1 and L2 technical support through telephone, ticketing systems, email and instant messaging platforms
• Troubleshoot desktop hardware, operating systems, Microsoft Office applications, printers, networks and other workplace technologies
• Support senior executives and VIP users with timely issue resolution and clear follow-up plans
• Set up, monitor and troubleshoot video conferencing, meeting-room and AV equipment
• Participate in an early-shift rotation before 8:30 a.m. to conduct AV equipment checks
• Support internal events, meetings and video conferences, including real-time troubleshooting
• Record, document, track and follow up on incidents until proper closure
• Escalate complex technical issues to the relevant internal or regional teams
• Prepare basic reports, dashboards and incident summaries
• Support IT projects, system rollouts and workplace technology initiatives
• Coordinate with users, vendors and cross-country stakeholders
• Provide occasional overtime support for emergencies, projects and senior executive requirements
• Take ownership of assigned issues and ensure timely resolution

Requirements

• Minimum 5 years of experience in desktop support, end-user computing, IT support or a related role
• Experience supporting users within a large enterprise environment
• Diploma or degree in Computer Science, Information Technology or a related discipline
• Strong knowledge of Windows desktop environments and Microsoft Office applications
• Experience in user support, VIP support and incident management
• Familiarity with ITIL practices and structured support processes
• Strong troubleshooting, communication and stakeholder-management skills
• Ability to communicate professionally with users across different levels
• Strong ownership, responsiveness and willingness to learn new technologies
• Able to work independently and manage multiple support requests
• Comfortable with a 1-year renewable contract
• Available immediately or within 1 month

Preferred Qualifications

• Ability to communicate with Chinese-based stakeholders
• Experience supporting MacOS devices
• Exposure to meeting-room AV systems and video conferencing platforms
• Experience coordinating IT projects or regional support activities
• Previous experience working with cross-country IT teams

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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