IT Support

Job Description

Responsibilities

• Provide daily IT support for overseas offices, including deployment, configuration, and procurement of hardware and software.
• Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.
• Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).
• Configure and support office equipment such as CCTV systems, printers, and projectors.
• Assist the security team with data backup and recovery to ensure data integrity and availability.
• Perform routine inspection and maintenance of IT equipment.
• Support onboarding and IT training for new employees.
• Create and maintain SOP documentation.
• Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.
• Manage IT assets, tracking hardware and software usage across the organization.
• Perform other tasks assigned by management.

Technical Skills / Tools

• Operating Systems: Windows Server, Windows OS, macOS, iOS, Android
• Office Tools: Microsoft Office (Word, Excel, PowerPoint, etc.)
• Networking Tools: Ping, Nslookup, PuTTY, and other network troubleshooting commands
• Remote Support Tools

Nice to Have

• Hands-on experience with Microsoft 365 Admin Portal
• Practical experience with L2–L3 switches and firewall configuration

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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