IT Services Specialist

Job Description

Job Responsibilities

Join South Carolina state government where you can have a meaningful career, incomparable benefits, and a positive work-life balance! In this position you will be responsible for the following:

• You will respond to customer inquiries regarding technology needs and alerts via emails, incoming calls, and walk-ins.
• You will answer phone calls and responds to visitors in a timely fashion following the department’s procedures.
• You will seek to resolve customer concerns in a pleasant and professional manner. Interactions with customers should be clear/professional communication, a polite tone of voice, active listening skills, accuracy/timeliness in response, and the provision of exceptional customer service.
• You will create helpdesk tickets and perform level one type problem determination & troubleshooting to facilitate resolution & record efforts in helpdesk tracking system.
• You will check to ensure user has no other issues to address at the time.
• You will forward helpdesk tickets to the appropriate I.T. group if higher level support is necessary.
  

Minimum And Additional Requirements

• A high school diploma and two years relevant experience.
• An associate’s degree in a related field may be substituted for required years of experience.
• Ability to understand and carry out simple to moderately technical and non-technical instructions and requests.
• Ability to communicate in a clear and concise manner.
• Ability to work effectively with users, vendors, and other IT personnel.
• Ability to provide status reports and other technical and non-technical reports in a clear and concise manner.
• Ability to use problem management database and help desk systems.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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