Information Technology Specialist

Job Description

Responsibilities & Duties

• Provide Tier 1 and 2 support for hardware, software, and networking issues
• Set up and configure workstations, laptops, and mobile devices for new employees
• Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults
• Install, configure, and maintain printers, scanners, and other peripherals
• Respond to technical issues reported by employees in person, by phone, and through a ticketing system
• Document and update internal knowledge bases with known solutions
• Maintain accurate inventory records for IT hardware and software assets
• Assist in managing user accounts, permissions, and access rights
• Participate in IT projects, such as office relocations or software upgrades
• Ensure compliance with IT policies and procedures
• On-call rotation may be required of this role

Characteristics

• Strong problem-solving and multitasking abilities
• User-focused with a passion for delivering high-quality technical support
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Willing to get involved in multiple assignments and IT competency areas

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; or equivalent work experience
• 2+ years’ experience in an IT support / help desk and administration role
• Strong knowledge of Windows and macOS operating systems
• Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)
• Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus
• Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus
• Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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