IT Support Specialist

Job Description

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Respond to and resolve help desk tickets within established service levels.
• Troubleshoot operating systems, applications, email, and connectivity issues.
• Manage user accounts, passwords, and access permissions.
• Support onboarding and offboarding activities, including equipment setup and account provisioning.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to senior IT staff or vendors as required.
• Assist with software deployments, system upgrades, and patch management.
• Ensure compliance with IT security policies and procedures.
  

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 5 years of experience in IT support, help desk, or desktop support roles.
• Knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
  

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft, or ITIL Foundation.
• Experience supporting cloud-based applications and services.
• Familiarity with Active Directory, Azure AD, and endpoint management tools.
  

Key Skills

• Technical Troubleshooting
• Customer Service
• Hardware & Software Support
• Network Fundamentals
• User Administration
• Communication Skills
• Time Management
• Documentation and Reporting

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