IT Operations Officer

Job Description

About the Role:

Reporting to the Team Leader, ICT Operations – you will be responsible for providing timely and efficient day to day IT support and solutions to various internal stakeholders as one of our onsite IT support officers.

Showcase your experience in IT as our newest Operations Officer as you will play an important role in assisting the team meet increasing demands for ICT support. Your previous work experience in a similar Helpdesk environment is highly advantageous, together with strong customer service skills, clear communication skills.

Key Responsibilities:

• Provide timely and efficient IT support services, including installing and configuring computer hardware, software, systems, servers, networks, printers and scanners
• Monitor and maintain computer systems and networks
• Respond promptly to service issues and requests, achieving IT Help Desk service delivery KPIs
• Provide technical support to the branch, in person or over the phone
• Manage user onboarding and termination processes
• Manage IT assets
• Repair and replace equipment as necessary
• Conduct backups and audits on time and in accordance with relevant procedures and standards
• Test new technology and provide training to users
• Perform Helpdesk and IT support tasks, including on-the-job training as required
• Carry out legislated Health and Safety “Officer Duties” — staying current with WHS matters, identifying and mitigating risks, and supporting consultation and training processes
• Ensure personal conduct supports a safe working environment for yourself and others
• Comply with Quality Assurance (QA) and Health, Safety and Environmental (HSE) policies and procedures
• Identify and escalate potential issues affecting the quality of products and services
• Recommend improvements to organisational policies and processes
• Perform other duties as directed

Skills & Competencies

·        Strong written communication skills — proposals, reports and documentation

• Intermediate Excel skills
• Intermediate computer hardware and software installation skills
• Strong analytical skills and advanced problem-solving ability
• Experience providing technical assistance and support across computer systems, software and hardware
• Ability to install, modify and repair computer hardware and software
• Knowledge of resolving issues across LANs, WANs and Wi-Fi networks
• Experience installing computer peripherals
• Excellent customer-facing and consultative skills
• Commitment to ongoing self-development (technical and behavioural)
• Understanding of security practices for handling and disposing of classified data, documents and devices
• Change management and user adoption experience, including training design and e-learning
• Project management — defining, implementing and monitoring tasks
• Business and systems analysis — evaluating processes, automating and simplifying workflows
• Ability to determine customer needs and establish service solutions and forecasts
• Intermediate to advanced IT technical skills

Qualifications & Experience

• Degree in Information Technology or equivalent (preferred)
• Degree in Network Engineering or Systems Administration (desirable)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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