IT and Technical Support Specialist – Entry Level

Job Description

About the Role

You will be the first point of contact for customers requiring technical assistance and support.

Key Responsibilities

• Respond to customer enquiries via phone, email, and support tickets.
• Provide software and technical support for InBody products and applications.
• Assist customers with software integrations and troubleshooting.
• Liaise with international support teams to resolve technical issues.
• Support customer onboarding and training.
• Conduct onsite service visits, maintenance, and device health checks.
• Assist with installations, commissioning, and equipment setup.
• Complete service reports and documentation.
• Build strong relationships with customers and proactively identify service opportunities.

About You

We’re open to candidates from a variety of backgrounds, including:

• IT Support
• Help Desk / Service Desk
• Technical Customer Service
• Service Technician
• Electronics or Hardware Support
• Recent Graduates

To Be Successful, You Will Have:

• Excellent communication and customer service skills.
• A proactive and solutions-focused attitude.
• Basic IT troubleshooting skills.
• Confidence speaking with customers in person, over the phone, and via email.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage priorities.
• A willingness to learn new systems and technologies.

Highly Regarded

• Experience in technical support or customer service.
• Experience working with software applications.
• Experience with device installations or servicing.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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