Help Desk / IT Support Traineeship

Job Description

Throughout the traineeship, you will be supported while completing a Certificate III in Information Technology, gaining valuable practical skills and real-world experience in a supportive team environment.WHAT YOU WILL BE DOING

• Contribute to the Helpdesk as a first point of contact for Council staff requiring ICT support
• Assist senior IT staff on projects
• Setup new desktops and laptops with Council SOE
• Use applications such as Office 365, Microsoft Exchange Online, MS Teams and other MS365 tools and applications
• Support AV systems (audio, data projectors etc) in the community Hub for meetings and online collaboration tools, e.g. Zoom, MS Teams
• Provide on-site troubleshooting and ICT support across multiple Council locations in Maryborough, as needed
• Genuine interest in the IT industry
• Able to communicate clearly & be able to articulate professionally with staff
• Self-motivated, able to display initiative and enjoy working with others
• Good attention to detail and ability to follow up
• Ability to multitask and work well under pressure
• Previous experience in a desktop/laptop support role [desirable]

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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