ICT Technician

Job Description

Your key responsibilities will include:

• Helpdesk Support: Managing and resolving front desk queries, incoming calls, and helpdesk emails efficiently.
• Hardware & Systems Maintenance: Troubleshooting, repairing, and installing computing equipment, peripherals, and PA/audiovisual systems.
• Network & Software Support: Supporting local area networks, server infrastructure, wireless access points, and VoIP phone systems, while applying routine system updates and patches.
• User & Asset Management: Handling user account creation/deletion and accurately keeping track of the organization’s ICT asset registers.
• Collaborative Support: Partnering with teachers and staff to effectively implement technology in the classroom, with a willingness to travel to other campuses for on-site support when operational needs arise.

To be successful in this role, you will bring a customer-focused attitude alongside solid technical troubleshooting capabilities.

Requirements:

• Essential: A current and valid Paid Working with Children Blue Card.
• Experience: Proven experience working within an IT helpdesk environment with a strong practical understanding of Apple iOS and OS X operating systems.
• Technical Skills: Sound troubleshooting skills across hardware, software applications, and peripheral devices.
• Communication: Exceptional people skills, strong telephone etiquette, and the ability to work cooperatively within a dynamic team setting.
• Desirable: A relevant qualification (Diploma or Degree) in ICT (or working towards one), and familiarity with Mobile Device Management (MDM), Microsoft systems, or Google Workspace.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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