Hardware Technician

Job Description

The ideal candidate is technically proficient, solutions-focused, and confident working both independently and as part of a broader IT team. You will bring a proactive approach to problem-solving and a commitment to delivering high-quality technical support in a fast-paced environment.

Key Responsibilities

• Install, configure, and test computer hardware components, peripheral devices, and related equipment to ensure optimal performance and reliability
• Diagnose and troubleshoot hardware and software faults, delivering timely and effective resolutions to minimise disruption to end users
• Respond to technical queries and support requests from staff regarding hardware and software issues, providing clear guidance and practical solutions
• Assess and determine appropriate hardware and software requirements to address user needs and resolve system problems
• Repair and replace faulty peripheral equipment, including terminals, printers, modems, and other connected devices
• Adapt and configure existing systems and applications to align with evolving user requirements and business needs
• Implement and maintain computer networks, supporting connectivity, performance, and security across the organisation’s IT infrastructure
• Assist in the design, maintenance, and updating of internal websites and networked systems as required
• Monitor and promote the efficient use of hardware assets and software applications to maximise productivity and reduce waste
• Download, install, and update appropriate software packages in line with organisational standards and licensing requirements
• Maintain accurate records of hardware inventories, service requests, fault logs, and completed maintenance activities
• Collaborate with IT team members and other departments to support ongoing projects, system upgrades, and technology rollouts

Required Qualifications & Skills

• Certificate III or IV in Information Technology, or a related technical discipline; a Diploma or higher is advantageous
• Demonstrated experience in a hardware technician, IT support, or similar technical role
• Solid understanding of computer hardware components, peripheral devices, and system architecture
• Proven ability to diagnose, troubleshoot, and resolve hardware and software faults efficiently
• Practical experience with network implementation, including basic configuration and connectivity troubleshooting
• Familiarity with a range of operating systems, including Windows and Linux environments
• Ability to assess technical requirements and recommend appropriate hardware and software solutions
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users
• Excellent organisational skills with attention to detail and the ability to prioritise a varied workload
• Ability to work effectively both autonomously and as part of a collaborative team environment
• A customer-focused mindset with a professional and courteous approach to user support

Preferred Qualifications

• CompTIA A+, CompTIA Network+, or equivalent industry certification
• Experience working within a helpdesk or call centre IT support environment
• Knowledge of ITIL frameworks or familiarity with IT service management practices
• Experience with website maintenance or basic web technologies
• Vendor-specific certifications such as Microsoft, Cisco, or HP hardware qualifications
• Exposure to enterprise-level hardware environments or large-scale network infrastructure

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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