Ecommerce Trading & Site Operations Manager

Job Description

Responsibilities

• Manage day-to-day Shopify Plus trading and site execution.
• Improve homepage, collection, product and promotional visibility.
• Improve product setup, tagging, categorisation, filtering and merchandising logic.
• Build better collection structures around customer buying moments such as occasionwear, weddings, gifting, workwear, holidays, new season and seasonal edits.
• Improve product discovery through navigation, filters, search, related products, colour/product grouping and onsite merchandising.
• Monitor ecommerce funnel performance, including sessions, conversion rate, product views, add-to-cart, checkout, revenue, AOV and returning customers.
• Use Shopify analytics, GA4, Google Search Console, heatmap/session tools and app reporting where available.
• Identify drop-off points, broken journeys, 404s, weak pages and practical CRO opportunities.
• Improve use of ecommerce apps such as recommendations, upsell, cross-sell, returns, loyalty, search/filtering and onsite customer experience tools.
• Support better onsite treatment for VIP, repeat, UK, USA and international customers.
• Improve product descriptions, collection copy, SEO hygiene and supporting pages where commercially relevant.
• Use AI intelligently to improve product enrichment, SEO, tagging, image organisation, reporting, merchandising logic and ecommerce QA.
• Work with product, Korea, brand and content teams to improve product data, imagery standards and ecommerce readiness.
• Maintain clear ecommerce trackers, issue logs, weekly reporting and recommended actions.
  

What This Role Does Not Own

This role does not independently own:

• overall brand creative direction;
• final visual approval;
• website theme redesign;
• Liquid/code changes;
• checkout changes;
• paid media strategy;
• email marketing strategy;
• product buying strategy;
• warehouse operations;
• legal decisions on returns policy;
• major app purchases or commercial-policy changes without approval.
  

What We’re Looking For

• Strong hands-on Shopify Plus or Shopify experience.
• Experience improving ecommerce trading, merchandising, product discovery and customer journeys.
• Strong product data, taxonomy, collection and filtering instincts.
• Evidence of growing an established ecommerce channel, not just maintaining a website.
• Commercial judgement across revenue, conversion, AOV and customer experience.
• Confidence with Shopify analytics, GA4, Google Search Console and CRO tools.
• Understanding of ecommerce apps, including recommendations, returns, search/filtering, loyalty or upsell.
• Strong practical AI fluency, with evidence of using AI to improve ecommerce, product data, SEO, merchandising, content, reporting or operational workflows.
• Ability to design AI-assisted workflows with human QA, rather than relying on either manual work or unchecked AI output.
• Strong written communication, organisation and follow-through in a remote environment.
• Good visual judgement and respect for brand approval processes.
  

What Good Looks Like

• Product data becomes cleaner and easier to merchandise.
• Collections become more commercially relevant and easier to shop.
• Filters, navigation and product discovery improve.
• Homepage, PLPs and PDPs reflect current trading priorities.
• Conversion issues become visible and are acted on.
• Recommendations, promotions and customer journeys are monitored and improved.
• Google Search Console issues, 404s and SEO hygiene are actively managed.
• Weekly reporting includes clear actions, not just numbers.
• AI reduces manual ecommerce work while improving accuracy, speed and quality.
• Ecommerce catches product truth, imagery and data issues before they damage conversion or customer trust.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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