Desktop Support Specialist

Job Description

Key Responsibilities:

• Provide first-level technical support for desktop hardware, software, and network issues to end-users within the company.
• Troubleshoot and resolve problems related to operating systems, applications, printers, and other technology tools.
• Install, configure, and upgrade desktop systems, software, and applications in a timely manner.
• Assist in the setup and maintenance of hardware (desktops, laptops, monitors, etc.) for employees.
• Respond to service desk tickets, prioritize issues, and escalate more complex issues to senior IT staff.
• Document technical procedures, FAQs, and user guides to improve support efficiency.
• Assist with system imaging, deployment, and other IT projects as needed.

What We’re Looking For:

• Experience: 0-3 years of experience in desktop support, IT support, or a similar role.
• Technical Skills: Familiarity with Windows and Mac OS, office applications (Microsoft Office), and basic networking concepts.
• Problem-Solving: Strong troubleshooting skills and ability to solve a variety of technical issues.
• Communication: Excellent interpersonal and communication skills, able to work effectively with non-technical end-users.
• Education: A degree in Information Technology, Computer Science, or a related field is a plus, but not required.
• Certifications (Preferred): CompTIA A+, ITIL, or similar certifications are a plus but not required.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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