Customer Service Executive

Job Description

Responsibilities

• Process and manage Shopify orders accurately.
• Respond to customer emails and chats in professional English.
• Track shipments and resolve delivery-related issues.
• Handle returns, exchanges, refunds and customer complaints according to company policies.
• Coordinate with suppliers to resolve order or product issues.
• Update order information, customer records and internal systems.
• Monitor order status and ensure timely fulfilment.
• Maintain high customer satisfaction through prompt and effective communication.
• Assist with general e-commerce and administrative tasks as required.

Requirements

• Excellent written English communication skills.
• Strong attention to detail and organisational skills.
• Experience with Shopify or any e-commerce platform is preferred.
• Customer service experience is an advantage.
• Comfortable using Gmail, Google Sheets/Excel and online business tools.
• Ability to multitask and work independently in a fast-paced environment.

Preferred Skills

• Experience working with international customers.
• Knowledge of shipping, order fulfilment and tracking processes.
• Ability to learn new systems quickly and solve customer issues efficiently.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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