Billing Manager

Job Description

Responsibilities

What You’ll Do

• Own your client portfolio
  • Manage a book of client accounts, sized by complexity rather than a fixed count
  • Staff and restaff each account with the right mix of billers and specialists as the book changes
  • Serve as the escalation point above your Team Leads for claim, staffing, and client issues
• Deliver on production and quality expectations
  • Set and track production and quality targets across your portfolio
  • Run regular production and quality reviews with your Team Leads
  • Decide whether a slipping metric is a coaching issue, a staffing issue, or a product issue, and route it accordingly
• Act as a trusted RCM advisor
  • Speak to your clients’ workflows, A/R, denial trends, and performance with real authority
  • Be the person a client turns to for an answer, not just an update
• Manage and coach your people
  • Run formal 1-on-1s and performance conversations with billers, up to and including terminations
  • Coach and develop the Team Leads who report to you into stronger leaders, not just the billers on the floor
  • Identify and develop future Team Lead and senior biller talent
• Collaborate across RCM Ops
  • Work in concert with peer Billing Managers to build best practices and document processes
  • Drive efficiencies across the broader team, not just your own book

What We’re Looking For

• 8+ years of leadership experience, including meaningful time directly managing billing or RCM teams in healthcare RCM
• Deep RCM domain knowledge: fluent on denial management, A/R aging, payer behavior, and reimbursement trends
• Experience staffing and scaling a team to match a changing book of business
• Experience managing offshore teams, including performance management across geographies
• Comfortable owning multiple client relationships and multiple direct/indirect reports at once
• Experience with leading PM systems (ModMed, NextGen, Athenahealth, or similar) and payer portals

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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