Job Description

Key Responsibilities

Client Relationship Management

• Own the day-to-day and strategic relationship with a portfolio of enterprise clients across data and analytics engagements.
• Map client stakeholder landscapes — identify key decision-makers, influencers, and sponsors, and build strong rapport at each level.
• Act as the single point of contact, providing consistency, trust, and clear communication across all client teams.
• Translate complex technical delivery outputs into business value that resonates with client KPIs and executive stakeholders.
• Run regular client check-ins, QBRs, and roadmap sessions to maintain alignment and surface new opportunities.

Account Growth & Commercial Expansion

• Proactively identify and pursue organic growth opportunities within existing accounts — new workstreams, expanded scope, and upsell across Monks’ service lines.
• Develop a clear understanding of each client’s business goals, data maturity, and competitive landscape to position Monks as a long-term strategic partner.
• Contribute to proposals, SOW development, and commercial negotiations in close collaboration with Practice Leads and the Director of Client Partnerships.
• Monitor account health, revenue trajectory, and renewal risk — flag concerns early and lead the response.

What We’re Looking For

• 3+ years in client-facing roles – account management, digital consulting, or client services, ideally in data, analytics, or digital marketing.
• Natural relationship builder with a track record of growing accounts and managing senior stakeholder relationships.
• Comfortable with budgets, SOWs, renewal conversations, and identifying upsell opportunities.
• Familiarity with analytics platforms (GA4, Adobe Analytics) and digital marketing ecosystems (DV360, CM360, etc.).
• Excellent communicator who can translate technical concepts into business language — written, verbal, and in presentations.
• Comfortable operating in a fast-paced, cross-functional environment. Confident working with both onshore and offshore teams.
• Experience working with enterprise procurement processes and complex billing structures. 
• Exposure to cloud environments (GCP, AWS) or data engineering / analytics engineering concepts 
• Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze, or similar) highly desirable 
• Experience in Google Analytics, Adobe Analytics, or Google Cloud certification highly preferred 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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