Account Manager

Job Description

Responsibilities

Project Delivery & Governance
• Lead and manage assigned Global Drug Safety projects throughout the full project lifecycle, from initiation through to closure.
• Ensure project delivery aligns with contractual scope, timelines, budget, quality standards, and client expectations.
• Develop and maintain project plans, timelines, governance structures, and tracking tools.
• Coordinate cross-functional teams and ensure effective resource allocation.
• Identify, assess, and manage project risks, issues, and dependencies.
• Ensure compliance with internal procedures, client requirements, and applicable regulatory standards.
• Drive continuous improvement initiatives to optimize project delivery and operational efficiency.
• Seek opportunities to simplify processes and enhance project execution.

2. Account Management & Client Engagement
• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Develop a thorough understanding of client objectives, priorities, and business needs.
• Monitor client satisfaction and proactively address concerns and potential risks.
• Identify opportunities for account growth, service expansion, and upselling.
• Support business development activities, including project scoping and client discussions where required.

3. Financial & Operational Management
• Monitor project budgets, burn rates, resource utilization, and overall profitability.
• Ensure accurate tracking of project effort, costs, and billable activities.
• Support revenue forecasting and cost management activities.
• Ensure timely and accurate invoicing processes.
• Maximize revenue recoverability through effective project oversight.
• Manage scope changes and escalate deviations appropriately.
• Support financial reporting and project performance reviews.

4. Stakeholder & Team Coordination
• Coordinate internal and external stakeholders to ensure effective project execution.
• Foster strong collaboration across departments and functions.
• Lead project meetings, governance reviews, and client discussions.
• Promote accountability, teamwork, and a positive project culture.
• Work closely with functional leaders to ensure appropriate support and resource allocation.

5. Documentation & Compliance
• Maintain complete and accurate project documentation.
• Prepare and deliver regular project and account reports.
• Ensure adherence to Quality Management System (QMS) requirements and Standard Operating Procedures (SOPs).
• Support internal and external audits and inspections as required.
• Ensure timely management and closure of CAPAs related to assigned projects and accounts.

Requirements
• ​Primary degree in a relevant scientific discipline or a business-related degree with demonstrated experience in a regulated life sciences environment.
• Proven experience working in a Project Management environment across multiple countries and/or managing complex projects.
• Proven experience in Account Management within a client-facing environment.
• Previous experience working for a life sciences service provider, CRO, or consultancy is preferred.
• Minimum of 2 years’ experience implementing and working within a structured project management framework.
• Experience within Pharmacovigilance, Drug Safety, Clinical Safety, or a related regulated function is highly desirable.
• Formal project management qualification or accreditation would be preferred.
• Excellent communication, stakeholder management, and consulting skills.
• Fluent verbal and written English.
• Strong organizational and time management skills, with the ability to prioritise effectively and meet deadlines.
• Ability to work under pressure while maintaining a calm and professional approach.
• Ability to provide guidance, coaching, and support to colleagues.
• Excellent team player with the ability to bring people together and build collaborative working relationships.
• Maintains a positive, results-oriented work environment.

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