Account Manager

Job Description

Responsibilities

• Own and grow strategic customer accounts with responsibility for revenue, account expansion, and profitability.
• Build and maintain strong relationships with senior stakeholders (CIO/CMO/CDO and business leaders).
• Develop and execute account growth strategies, including upsell and cross-sell opportunities.
• Build and manage a strong pipeline within existing accounts to drive sustained revenue growth.
• Partner with solutioning and delivery teams to develop proposals, SOWs, and client presentations.
• Lead client discussions, workshops, and strategic conversations to identify business needs and opportunities.
• Ensure high levels of client satisfaction through successful delivery aligned to scope, timelines, and quality.
• Act as an escalation point and ensure effective resolution of client concerns.
• Track and manage account KPIs including revenue, utilization, profitability, and customer satisfaction.
• Collaborate with cross-functional teams across onshore and offshore locations.
• Contribute to thought leadership through client engagements, industry events, and market-facing initiatives.

Who you are:

• 10+ years of experience in account management, consulting, or client engagement roles.
• Proven track record of managing and growing enterprise client accounts in North America.
• Experience engaging in and selling to C-level executives including CIOs, CMOs, and CDOs.
• Strong experience in solution selling, business development, and contract negotiations.
• Demonstrated ability to manage end-to-end client engagements and drive account growth.
• Good understanding of digital ecosystem including DXP, CMS, and composable architectures.
• Exposure to platforms such as Optimizely, Sitecore, Contentstack, or similar technologies is preferred.
• Strong commercial acumen with the ability to manage revenue and profitability targets.
• Excellent communication and presentation skills with ability to engage senior stakeholders.
• Ability to operate with a “farmer-first” mindset while identifying new opportunities within accounts.
• Proven ability to manage multiple client engagements and deliver under pressure

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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