Senior Account Manager

Job Description

The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.

Key skills for this position include excellent discovery, sales, communication, and account management skills.

In this role you will…

Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:

Expand the use of Cornerstone’s solutions within new areas of the business

Expand the breadth of Cornerstone’s footprint to include additional products and capabilities

Create a talent management strategy for/with your customers

Identify services opportunities as needed

Drive renewals for your assigned book of accounts

Drive customer satisfaction and referenceability

Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.

Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers’ business or subsidiaries.

Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.

Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.

Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.

Guide and advise customers on how they can benefit from the use of new software solutions and services.

Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.

Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.

Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD’s business needs.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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