Customer Support Specialist

Job Description

Key Responsibilities

• Promptly respond to customer inquiries through our Customer Support various support channels (e-mail, webform cases), ensuring compliance with service-level agreements
• Handle flight booking modifications, cancellations, upgrades etc. in Amadeus & Salesforce platforms, ensuring the best possible outcomes for customers within company guidelines
• Accurately process refund requests for customers in accordance with the airline’s policies, ensuring timely reimbursement for canceled flights, ticket modifications, service disruptions etc.
• Handle compensation claims for customers affected by flight delays, cancellations, or other service failures, following applicable legal and company guidelines
• Enhance processes via Continuous Improvement.
  

You Will Succeed In This Role If You Are

• Comfortable in the customer relations area
• Open to an innovative work environment, interested in improving your work processes and willing to participate in related activities
• Able to learn new programs and navigate easily through information
• A true team player who can involve others, provide support when needed and take responsibility for your own tasks
• Have good communication skills
• Fluent in written and spoken English and Estonian, a basic level of Finnish is beneficial

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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