IT Support Specialist (M365, Entra, Windows)

Job Description

This role supports internal users by delivering high-quality technical assistance. Additionally, this role is responsible for maintaining systems, applications, and devices across both on-premises and cloud environments.

Responsibilities:

• Install, configure, and support new computers, peripherals, and network connectivity.
• Manage the Entra ID tenant, Microsoft Business 365, Intune, Exchange Online, and end-user productivity.
• Respond to and resolve support tickets in a timely and professional manner.
• Collaborate on infrastructure lifecycle across on-premises and cloud-based system.
• Troubleshoot Windows OS, MacOS, hardware, and software issues.
• Follow internal standards, policies, and best practice guidelines.
• Develop and update technical documentation and user guides.
• Participate in compliance initiatives and provide support for audit requirements.
• Support Azure cloud infrastructure, and SaaS platforms
• Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed.
• Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting.
• Build and maintain secure and reliable systems in alignment with SuperChoice

Key Skills / Experience:

• 5 years technical support experience
• Excellent support knowledge of Entra ID, M365 Business, Microsoft Windows, and Office applications.
• Intermediate Windows Server administration skills
• Intermediate knowledge of public cloud platforms
• Experience with PowerShell and basic scripting
• Networking skills (wired and wireless troubleshooting, configuration)
• Financial Services / working within a regulated industry

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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